28+
Years Of Experience
FAQ'S
Frequently Asked Questions and Answers
Because Ganaraj Logistics offers:
- ✔ Licensed CHA services
- ✔ Strong Mumbai Port & JNPT presence
- ✔ Import & export expertise
- ✔ Transparent processes
- ✔ Reliable customer support
At Ganaraj Logistics, we take utmost care in handling every shipment. While damage or loss is rare, we follow strict procedures in coordination with carriers, ports, and insurance providers. In case of any issue, we immediately assist our customers with documentation, claims support, and coordination to resolve the matter as quickly as possible.
If your shipment is delayed, you can contact our operations team immediately. We proactively track shipments and keep our clients informed about any delays due to customs checks, port congestion, or other unforeseen factors. Our team works closely with Customs, shipping lines, and airlines to minimize delays and provide timely updates.
Yes. Ganaraj Logistics specializes in handling oversized, ODC, project, and special cargo. We manage all necessary customs clearances, permissions, documentation, and coordination required for safe and compliant movement of such cargo through sea and air routes..
FAQ'S
Answers to Your Questions
Yes. Ganaraj Logistics provides customs clearance services at Mumbai Port, Nhava Sheva (JNPT), and Mumbai Airport for both import and export shipments by sea and air.
Yes, we handle Full Container Load (FCL) as well as Less than Container Load (LCL) shipments, ensuring smooth customs clearance and coordination with CFSs and shipping lines.
Absolutely. We guide first-time importers and exporters through the complete customs clearance process, documentation requirements, duty structure, and compliance to ensure a smooth and hassle-free experience.
Yes. We assist with documentation and coordination for DGFT, FSSAI, ADC, Plant Quarantine, Drug Controller, and other allied government agencies, as applicable to the shipment.
We handle a wide range of cargo, including: Machinery & Engineering Goods Pharmaceuticals Chemicals (non-hazardous & approved hazardous cargo) Electronics & Electrical Goods FMCG & Consumer Products Textiles & Garments Food & Agro Products All shipments are handled in accordance with applicable customs and regulatory requirements.
You can request a quote by contacting us via phone, email, or through our website enquiry form. Please share shipment details such as cargo type, weight, dimensions, origin, destination, and mode of transport (sea or air). Our team will provide a competitive and transparent quote at the earliest.
Clearance timelines depend on cargo type, documentation accuracy, and customs examination requirements. RMS shipments are usually cleared faster, while non-RMS or examined shipments may take additional time. We work to ensure the fastest possible clearance.
Yes. In addition to customs clearance, Ganaraj Logistics can coordinate transportation and delivery from port or airport to your warehouse or final destination through trusted logistics partners.
Yes. We handle urgent and time-sensitive shipments, especially air cargo, by prioritizing documentation and coordinating closely with customs and carriers to minimize delays.
Yes. Our team provides regular shipment updates and keeps customers informed at every stage of customs clearance and cargo movement.
Typically required documents include: Commercial Invoice Packing List Bill of Lading / Airway Bill Import Export Code (IEC) Other certificates or licenses, if applicable Our team will guide you based on your specific shipment.
We ensure cargo safety through proper documentation, compliance checks, and coordination with trusted carriers, CFSs, and transport partners. Our experienced team closely monitors each shipment during customs clearance and movement, ensuring all security protocols and regulatory standards are strictly followed.